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Share feedback + bugs

If you have a feature request or bug report, share it using the Submit Feedback button described below. If you need more support, you can submit a support request here

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Share feedback, ideas and report bugs

You can report issues directly to Storytell using our share Feedback feature.
1

Click the Feedback button

You can submit feedback in two ways:
  • Click the More Information button (next to your profile picture in the top-right corner), then select Feedback.
  • Or, simply click the Feedback button in the bottom-right corner of your screen.
2

On the modal that pops up, enter your email address and an additional information of the issue you’ve encountered.

High-quality feedback or bug reports are important for system development and improvement. Here are the key components:
  • Clearly describe the issue
  • Outline the steps taken to help the team replicate it (if applicable)
  • Specify the file type , including relevant details like size and format (if applicable)
  • Attach a screenshot or screencast that shows the issue to assist with diagnosis (if applicable)
  • Provide any other relevant information or assistance if needed
Here’s an example of what great feedback looks like:
Bug Report: Unable to Upload PDF FilesWhat went wrong: I encountered an error while trying to upload a PDF file.Steps to reproduce:
  1. Navigated to the Knowledge section.
  2. Opened the upload modal.
  3. Selected and uploaded a PDF file (filename: “Project_Report.pdf”) from my local directory.
  4. Clicked the “Upload” button.
  5. Received an error message stating the upload has failed.
File type: A standard PDF document, which is not excessively large (2MB) and is formatted correctly. Screenshot/Screencast: https://share.zight.com/nOu46m234
Share feedback
3

Click on Submit

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When should I share feedback?

Here are the common times when users use the share feedback feature:
  • Encountering a bug
  • A response doesn’t seem to make sense
  • A button or feature isn’t working
  • To give feedback on a particular feature
  • A file upload fails