Getting started
How to use Storytell
Troubleshooting & FAQs
About Storytell
How we manage Storytell user dataShare feedback
You can report issues directly to Storytell using our Share Feedback
feature.
- Click on the
Share Feedback
button located at the bottom right corner of the Storytell platform - On the modal that pops up, enter your email address and a description of the issue you’ve encountered like:
- What went wrong
- What were the steps or actions you’ve taken before you experienced the issue
- What kind of file/s were you uploading or working with
- Click on
Submit
Your description doesn’t have to be perfect, but being as specific as possible is highly appreciated!
When should I share feedback
Here are the common times when users use the share feedback feature:
- Encountering a bug
- A response doesn’t seem to make sense
- A button or feature isn’t working
- To give feedback on a particular feature
- A file upload fails