Compile Customer Feedback for Executive Summary

Useful For...

Executive SummaryCustomer Success

Created by

Mark Ku

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Input

Customer discovery call transcripts
Recordings with customers

Any variables to replace in the prompt below?

Replace [product_name] with the name of the product or service
Replace [customer_list] with the list of customers to include in the analysis

Here’s the prompt:

Compile all of the feedback from the provided customer discovery calls about [product_name], and output a table with 1 column per customer in [customer_list], and a row for each of the following. Provide the information in a concise fashion suitable for an executive audience:
Current State
Future Needs
Feedback on [product_name]
Next steps
Quote to capture sentiment (include the name of the speaker and their company)

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Pasting that part of the original SmartChat™ answer into one of these Deeper Analysis prompts