What you need to know
Anything you upload to Storytell is stored in an encrypted location and is only used when you chat on the Storytell platform. The data is only accessible to you. If you decide to share your data with others, then they have access as well but only through your explicit permission.
What happens when you upload content
- We store the document in an encrypted storage bucket and database that allow us to reference the file during your future queries. Without this, we would be unable to use your content during chat.
- We split the file into small chunks of information called StoryTiles. These tiles help us identify the unique set of topics or ideas that exist in the broader document and allow us to link AI-generated answers back to the original content for validation.
When you chat with your content
- Your question and the relevant content are securely sent to a 3rd party that owns the LLM. None of this data is shared externally, stored on other systems, or used for the training of AI models.
- If you are chatting with structured data or code, the raw file must also be sent to the third party to perform an analysis, but it is not stored or used for future training.
- When possible, we send explicit requests to this third party to erase previously used data.
When you delete content or your account
We delete all instances, versions, representations of your data across the entire Storytell platform.